Experience
Service Desk Analyst — K2 Services
2025-02 – present · Remote (Chicago, IL)
Impact: Provide enterprise-level IT support, resolving technical issues quickly to maintain smooth business operations.
- Resolve hardware, software, and network issues for enterprise users with a focus on first-call resolution.
- Own ticket triage and escalation workflows; document clear, reproducible fixes.
Data Scientist — FlairsTech
2023-06 – 2025-05 · Cairo · Remote
Impact: Delivered LLM and computer vision products that reduced manual work and scaled to thousands of users.
- Digitized 50K+ pages/month with a YOLO+SVM pipeline—about 95% field accuracy and ~70 hours/month saved.
- Fine-tuned a multilingual BERT model for insurance form triage; cut manual classification by ~60%.
- Analyzed ~2M patient-survey records to surface service-quality patterns and regional trends.
- Deployed ML microservices with FastAPI on AWS ECS; used Lambda + SQS for async processing and scale.
- Shipped Power BI dashboards wired to Jira/SonarQube APIs; reduced weekly prep time by ~30%.
- Flagged ~15% atypical call-center chats to help QA prioritize audits.
- Built an AWS-hosted LLM assistant (Mistral) for live call support; sped up issue resolution.
Data Analyst — Dina Pharmacy
2022-01 – 2023-05 · Cairo
Impact: Optimized inventory and sales reporting processes, reducing stockouts and data errors.
- Built Excel-based inventory alerts that reduced stockouts by ~20%.
- Unified multi-source sales/inventory data to cut reporting errors and streamline restocking.
- Delivered dashboards to monitor stock health and reorder timing for 300+ products.
Player / Analyst — Hi-Rez Studios (Esports)
2015-02 – 2025-01 · Atlanta, GA
Impact: Competed professionally in esports, winning two world championships and developing data-driven scouting tools.
- Competed at a professional level for a decade, including 2× World Championship wins.
- Built scouting and performance dashboards to analyze opponents and visualize win/loss conditions.
- Streamed, scrimmed, and reviewed VODs; collaborated with teammates on strategy and preparation.